The UrbanValore Guarantee
Every item is inspected by hand before it is dispatched, and photographed so you know exactly what is on its way to you. If your parcel never arrives, or if what arrives is damaged or not what you ordered, we cover it entirely. This page explains how that works.
If your parcel has not reached you within 45 days of your order date, you receive a full refund. No forms, no conditions — email us with your order number and we process it.
This is the guarantee that matters most on a cross-border order, and it is the one we take on completely.
This is on us, in full.
If your item arrives damaged in transit, or is not the item you ordered, email contact@urbanvalore.shop within 48 hours of delivery with photographs of the item and the packaging. We arrange a replacement or a full refund, including all return carriage, at no cost to you whatsoever.
The photographs we take before dispatch mean we can tell immediately whether damage happened in transit, so these cases are resolved quickly and without argument.
If the item arrived as described and as photographed but you have simply changed your mind, you may return it within 14 days of receiving it.
To be eligible, the item must be unused, in the exact condition in which you received it, and in its original packaging including all protective materials and tags. Used, worn, damaged or altered items cannot be accepted.
Returns of this kind are arranged and paid for by the customer, as is standard on international orders. Once the item reaches us and passes inspection, the full price of the item is refunded to you.
1. Email contact@urbanvalore.shop with your order number and a short note about the reason.
2. We reply with the correct return address for your location, usually within a few hours.
3. Send the item back within 7 days of receiving those instructions. Returns must be sent with FedEx or UPS only — these are the two carriers whose door-to-door tracking and customs handling we can follow on a cross-border return, which is what lets us confirm receipt and release your refund without delay.
4. Keep your tracking number until the refund is confirmed. Parcels returned without tracking cannot be traced if they go missing in transit.
Please do not send anything back before contacting us — the return address depends on where you are, and unannounced parcels cannot be matched to an order.
Outbound shipping is free worldwide on every order, fully tracked.
On the return leg, carriage is the customer’s responsibility for change-of-mind returns — the same arrangement you will find with any international retailer, since a return crosses the same borders and customs channels as the original shipment. The single exception is a damaged or incorrect item, where we cover the return in full.
Because a return has to clear customs on the way back, we can only accept parcels sent with FedEx or UPS. A return sent by any other carrier cannot be traced or cleared on our side, and we are not able to process a refund for it.
Any import duties or local taxes that may apply on delivery are set by your own country’s customs authority and are payable by the recipient. They are not part of the price you paid us and cannot be refunded by us.
Once your return reaches our facility and has been inspected, we email you to confirm. Approved refunds are processed within 5 to 10 business days and credited to your original payment method.
Depending on your bank, it can take a few additional days for the amount to appear on your statement.
Company: IKVE LLC
Address: 32 N Gould St, Sheridan, WY 82801, United States
Email: contact@urbanvalore.shop
We answer every message, usually within a few hours.