Frequently Asked Questions

What is UrbanValore?

UrbanValore is a private members-only luxury fashion destination. We offer an exclusive selection of premium handbags, shoes, belts, jewelry, watches, and accessories sourced from trusted suppliers worldwide.

How do I get access to the private catalog?

Access to our full product catalog requires a private membership token. Contact us via email or Telegram to request your exclusive access token.

What countries do you ship to?

We ship worldwide. We work with a selected network of international suppliers, which lets us ship reliably to most countries.

How long does shipping take?

Standard delivery takes 8 to 16 days after dispatch. Express shipping (5 to 9 days) is available at checkout. All orders include free standard shipping.

What is your return policy?

We offer a 14-day hassle-free return policy. Items must be in original condition with all packaging intact. Contact us at contact@urbanvalore.shop to initiate a return.

How do you check quality?

Every item is checked by hand before dispatch: stitching, hardware, lining, finish and measurements. We email you photographs of your actual item and of the sealed parcel before it ships.

How are orders packaged?

All orders are shipped in branded boxes and dust bags, just as you would expect from a luxury purchase. Packaging is discreet with no external brand markings for your privacy.

Can I request a product that is out of stock?

Yes. If a piece is not currently listed, email us with the model and we will tell you whether we can source it for you, along with the expected timeline.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay and Afterpay through Stripe. All transactions are secured with SSL encryption.

How can I contact UrbanValore?

You can reach us at contact@urbanvalore.shop or via our Telegram channel. Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM EST.