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Frequently Asked Questions

What is UrbanValore?

UrbanValore is a private members-only luxury fashion destination. We offer an exclusive selection of premium handbags, shoes, belts, jewelry, watches, and accessories sourced from trusted manufacturers worldwide.

How do I get access to the private catalog?

Access to our full product catalog requires a private membership token. Contact us via email or Telegram to request your exclusive access token.

What countries do you ship to?

We ship worldwide. Our products are sourced from manufacturers in Turkey, Bangladesh, Egypt, China, and other leading fashion production hubs, ensuring fast and reliable delivery to most countries.

How long does shipping take?

Standard delivery takes 5-10 business days. Express shipping (2-4 business days) is available at checkout. All orders include free standard shipping.

What is your return policy?

We offer a 14-day hassle-free return policy. Items must be in original condition with all packaging intact. Contact us at contact@urbanvalore.com to initiate a return.

Are the products authentic?

All our products are carefully inspected and sourced directly from trusted manufacturers. Every item meets our strict quality standards and is delivered with appropriate packaging.

How are orders packaged?

All orders are shipped in branded boxes and dust bags, just as you would expect from a luxury purchase. Packaging is discreet with no external brand markings for your privacy.

Can I request a product that is out of stock?

Yes! We offer custom sourcing for out-of-stock items. Contact us with your request and we will have your desired product freshly produced and delivered to your door.

What payment methods do you accept?

We accept all major credit cards via Stripe and PayPal. All transactions are secured with SSL encryption.

How can I contact UrbanValore?

You can reach us at contact@urbanvalore.com or via our Telegram channel. Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM EST.